Terms of Service
Terms of Service
Welcome to YOOHYFEE.
These Terms of Service (the “Terms”) govern your access to and use of the YOOHYFEE website, including browsing our website, creating an account where available, purchasing products, placing orders, and using services made available through our website.
YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd. Dongguan Chunyue Technology Co., Ltd. is responsible for the operation of this website and related customer service activities.
By accessing our website, placing an order, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms, subject to any mandatory rights available to you under applicable law.
If you do not agree with these Terms, please discontinue use of our website and services.
1. Website Use
Our website and related services are intended for individuals who are legally permitted to enter into purchase transactions under the laws applicable to them.
By using the YOOHYFEE website to make a purchase, you represent that you have reached the legal age required to enter into such a transaction, or that you are using the website with the involvement of a parent or legal guardian where required.
You may use our website for lawful personal shopping, product research, customer service, and other legitimate purposes related to our products and services.
You must not use our website in a manner that:
Violates applicable law;
Interferes with the operation or security of the website;
Attempts to gain unauthorized access to systems or accounts;
Introduces malicious software or harmful code; or
Unreasonably interferes with other customers' use of our services.
2. Account Responsibilities
If you create an account on YOOHYFEE, you are responsible for maintaining the confidentiality of your login information and for taking reasonable steps to prevent unauthorized use of your account.
Please ensure that information submitted through your account is accurate, complete, and kept reasonably up to date.
If you believe your account has been accessed or used without authorization, please contact our customer service team as soon as possible.
We may restrict, suspend, or terminate an account where we reasonably believe that it is being used fraudulently, unlawfully, to compromise website security, or in material violation of these Terms.
3. Orders & Order Acceptance
When placing an order through YOOHYFEE, you agree to provide accurate and complete information, including your billing information, shipping address, contact details, and applicable product selections.
Submitting an order constitutes a request to purchase the selected products subject to availability, successful payment authorization, and our ability to fulfill the order.
After an order is placed, you may receive an electronic order confirmation. This confirms that we have received the order information.
In limited circumstances, an order may need to be cancelled or adjusted because of:
An obvious pricing or listing error;
Payment authorization problems;
Suspected fraudulent or unauthorized activity;
Product unavailability;
Shipping restrictions;
Incorrect or incomplete order information; or
Another legitimate operational or legal reason that prevents fulfillment.
If we cancel an order after payment has been successfully collected, any applicable refund will be issued to the original payment method in accordance with our refund procedures.
4. Prices, Payments, Taxes & Fees
Product prices, discounts, promotions, and available payment options are displayed on our website or during checkout.
By submitting a paid order, you authorize YOOHYFEE and our authorized payment service providers to process the amount displayed during checkout.
Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.
For international purchases, customs duties, import taxes, brokerage charges, or other fees imposed by local authorities may apply.
Unless otherwise stated during checkout, such government- or authority-imposed charges may be the responsibility of the recipient.
Prices, promotions, discounts, and product availability may change from time to time. Changes will not normally alter the price of an order that has already been successfully completed, except where correction is required by applicable law or because of an obvious error that prevents fulfillment.
5. Shipping & Delivery
Orders are generally processed within 1–3 business days after successful payment confirmation.
Estimated delivery times begin after dispatch and do not include the order processing period.
Typical delivery estimates may include:
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Standard Shipping: approximately 7–15 business days after dispatch;
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Certain International Shipments: approximately 7–21 business days after dispatch or longer, depending on the destination and logistics conditions.
Delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated during checkout.
Orders may be fulfilled from different facilities depending on inventory availability, product type, fulfillment arrangements, and delivery destination.
For complete information about processing, tracking, shipping fees, customs, delays, lost packages, damaged shipments, and fulfillment locations, please review our Shipping Policy.
Transferring an order to a shipping carrier does not automatically prevent YOOHYFEE from assisting customers with legitimate delivery-related concerns.
6. Order Changes & Cancellations
If you need to modify or cancel a paid order, please contact us as soon as possible.
Cancellation requests should generally be submitted within 48 hours of placing the order.
We will make reasonable efforts to process the request if the order has not already entered fulfillment, packing, or shipping.
Because orders may move into fulfillment quickly, submitting a cancellation request within 48 hours does not guarantee that cancellation will still be possible if the order has already been processed or shipped.
Once an order has been shipped, cancellation is no longer possible. After delivery, eligible products may be returned in accordance with our Cancellation, Return & Refund Policy.
Cancellation or modification requests may be submitted to:
7. Returns, Exchanges & Refunds
Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions described in our Cancellation, Return & Refund Policy.
Customers requesting a preference-based return may generally be responsible for applicable return shipping costs.
Where a product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, YOOHYFEE will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, subject to review of the circumstances.
Approved refunds are generally issued to the original payment method.
After an approved returned item has been received, inspected, and approved, refund processing by YOOHYFEE generally takes approximately 3–5 business days.
Additional processing time may be required by the customer's bank, card issuer, or payment provider.
Customers should contact our customer service team before sending a return so that we can confirm return eligibility and provide the applicable return instructions.
Our registered business address also serves as our official return address for approved returns.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
The return address is publicly provided above. However, customers should obtain return authorization before sending an item so that the return can be properly identified and processed.
To request return authorization, please contact: service@yoohyfee.com .
8. Product Information
YOOHYFEE makes reasonable efforts to provide accurate product descriptions, images, specifications, sizes, colors, materials, features, and other relevant product information.
Product appearance may vary slightly from images shown on the website because of photography conditions, lighting, screen settings, manufacturing tolerances, or other reasonable presentation differences.
Minor changes to packaging, materials, or product specifications may occasionally occur where they do not materially change the intended function or character of the product.
If a product received is materially different from the product description, incorrect, defective, or damaged, please contact our customer service team so that the matter can be reviewed under our applicable after-sales policy.
Nothing in this section is intended to remove or reduce mandatory consumer rights concerning inaccurate descriptions, defective products, or products that do not conform to applicable legal requirements.
9. Intellectual Property
Unless otherwise stated, content made available through the YOOHYFEE website, including trademarks, logos, graphics, product photography, original text, page layouts, visual designs, and website elements, may be owned by, licensed to, or lawfully used by YOOHYFEE and/or Dongguan Chunyue Technology Co., Ltd..
Such content may be protected by applicable copyright, trademark, and other intellectual property laws.
Without appropriate authorization, you may not reproduce, distribute, modify, republish, commercially exploit, or create unauthorized derivative works from protected YOOHYFEE content except where such use is permitted by applicable law.
10. Privacy & Personal Information
Our collection, use, processing, storage, sharing, and protection of personal information are described in our Privacy Policy.
Our website may also use cookies and similar technologies as described in our Privacy Policy and applicable cookie notices or preference tools.
Where applicable privacy laws provide customers with rights concerning their personal information, those rights may be exercised as described in our Privacy Policy.
11. Prohibited Activities
When using YOOHYFEE, you agree not to:
Use the website for fraudulent, deceptive, abusive, or unlawful activities;
Attempt to gain unauthorized access to websites, servers, customer accounts, databases, or other systems;
Introduce viruses, malicious software, harmful code, or other technologies intended to disrupt website operation;
Infringe the intellectual property, privacy, or other legal rights of another person or organization;
Interfere with another customer's lawful access to our services; or
Knowingly provide materially false or misleading information during checkout, payment, account registration, or customer service interactions.
Where reasonably necessary, we may restrict access, suspend accounts, reject fraudulent transactions, or take other proportionate action in response to material violations of these requirements.
12. Third-Party Services & Links
The YOOHYFEE website may use or contain links to independent third-party services, including payment processors, shipping providers, technology providers, social media services, or external websites.
Third-party services may maintain their own terms, privacy policies, security practices, and operating procedures.
To the extent permitted by applicable law, YOOHYFEE is not responsible for the independent content or practices of third-party websites or services that we do not control.
However, the involvement of a third-party payment, fulfillment, or shipping provider does not remove any responsibility that YOOHYFEE is required to maintain toward customers under applicable law or our published policies.
13. Website Availability
We make reasonable efforts to maintain the availability, security, and functionality of the YOOHYFEE website.
The website may occasionally be interrupted because of maintenance, technical issues, network disruptions, security events, updates, or circumstances outside our reasonable control.
To the extent permitted by applicable law, online website functionality is provided on an “as available” basis.
Nothing in this section is intended to exclude or limit consumer warranties, statutory guarantees, or other rights that cannot lawfully be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, YOOHYFEE and Dongguan Chunyue Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or temporary unavailability of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability for matters where exclusion or limitation would be prohibited by applicable law.
Nothing in these Terms is intended to remove mandatory rights relating to defective products, inaccurate product descriptions, refunds, consumer protection, privacy, fraud, personal injury, or other matters for which legal rights cannot validly be waived.
15. Customer Responsibility
Customers are responsible for using the website lawfully and for providing reasonably accurate information when placing orders or requesting customer service.
To the extent permitted by applicable law, a customer may be responsible for losses directly caused by their own fraudulent, intentionally unlawful, or unauthorized use of the website.
This section does not impose responsibility on customers for losses caused by YOOHYFEE, our fulfillment errors, defective products, or matters for which the merchant is legally responsible.
16. Governing Law & Dispute Resolution
These Terms are interpreted in accordance with the laws applicable to the operations and legal establishment of Dongguan Chunyue Technology Co., Ltd., subject to mandatory consumer protection laws that may apply to customers in their country or region.
Nothing in these Terms is intended to deprive a customer of mandatory rights concerning jurisdiction, consumer protection, refunds, product conformity, privacy, dispute resolution, or other matters that cannot lawfully be waived.
If a dispute or concern arises, we encourage customers to contact our customer service team first so that we have an opportunity to review the matter and attempt to provide an appropriate resolution.
17. Changes to These Terms
We may update these Terms periodically to reflect changes to our website, services, operational practices, policies, or applicable legal requirements.
When these Terms are updated, the revised version will be published on this page and the Last Updated date will be revised where appropriate.
Changes will apply prospectively from the effective date of the revised Terms, except where applicable law requires otherwise.
Your continued use of our website after revised Terms become effective constitutes acknowledgment of the revised Terms, subject to rights provided by applicable law.
Official Contact Information
If you have questions about these Terms, your order, products, shipping, cancellations, returns, refunds, privacy, or other customer service matters, please contact us using the official information below.
YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town, Dongguan City, Guangdong Province
9:00 AM – 6:00 PM (Hong Kong Time)
For customer service inquiries regarding an existing order, please include your order number whenever possible so that our support team can assist you more efficiently.
Return Address:
Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
Please contact service@yoohyfee.com before sending a return to request return authorization and receive the applicable return instructions.
Thank you for choosing YOOHYFEE.