Return & Refund Policy
Cancellation, Return & Refund Policy
Thank you for shopping with YOOHYFEE.
YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd. We want every customer to have a clear and straightforward shopping experience. This policy explains our procedures for order cancellations, returns, exchanges, refunds, and related after-sales requests.
Please review the following information before submitting a request.
1. Order Cancellation
Unpaid Orders
Orders that have not been successfully paid may generally be cancelled before payment is completed.
If you experience any difficulty cancelling an unpaid order, please contact our customer service team for assistance.
Paid Orders
For paid orders, cancellation requests should generally be submitted within 48 hours of placing the order.
We recommend contacting us as soon as possible after placing your order because orders may enter fulfillment quickly.
We will make reasonable efforts to process your cancellation request if the order has not already entered fulfillment, packing, or shipping.
Submitting a cancellation request within 48 hours does not guarantee that the order can still be cancelled if it has already been processed, packed, handed over to a carrier, or otherwise entered the shipping process.
Once an order has been shipped, cancellation is no longer possible. After delivery, you may submit a return request in accordance with this policy.
To request an order cancellation, please contact:
Email: service@yoohyfee.com
Please include your order number and the email address used when placing the order.
2. 30-Day Return Policy
YOOHYFEE accepts eligible return requests within 30 calendar days after delivery.
To qualify for a standard return, the product must generally:
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Be unused, unworn, unwashed, and undamaged, where applicable;
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Remain in its original condition;
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Include the original packaging, tags, labels, manuals, accessories, and other included items where applicable;
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Be accompanied by valid proof of purchase or order information; and
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Be submitted for return authorization within 30 days after delivery.
Products showing significant signs of use, improper handling, accidental damage, modification, washing, contamination, or other customer-caused damage may not qualify for a full refund.
Please contact our customer service team before sending a product back so that we can confirm return eligibility and provide the applicable return instructions.
3. Return Address
Our return address is publicly provided below. This address is also the registered business address of Dongguan Chunyue Technology Co., Ltd. and is able to receive approved customer returns.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
Before sending a return, please contact our customer support team at service@yoohyfee.com to request return authorization and confirm that your item meets the applicable return requirements.
Providing the return address publicly does not remove the requirement to request return authorization before sending an item back.
Please follow the return instructions provided by our customer service team so that your return can be identified and processed correctly.
4. Return & Exchange Procedure
To request a return or exchange, please contact our customer support team at:
Please provide the following information where applicable:
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Your order number;
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Your full name;
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The product you wish to return or exchange;
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Quantity and applicable product specifications;
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Reason for the return or exchange; and
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Clear photos or videos if the item arrived damaged, defective, incomplete, incorrect, or materially different from the product description.
After reviewing your request, our customer service team will confirm whether the return or exchange is eligible and provide the applicable return instructions.
Approved returns should be sent to:
Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
Please do not send products back before requesting return authorization. Returns sent without sufficient order information or without following the applicable return instructions may experience processing delays.
For customer-arranged returns, we recommend using a trackable shipping method and retaining your shipping receipt until the return has been completed.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Returns for Customer Preference
If you request a return for reasons such as:
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You changed your mind;
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You ordered the wrong product, size, color, or variation;
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You no longer want the product; or
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Other personal preference reasons,
the customer is generally responsible for the applicable return shipping costs.
Original shipping charges may be non-refundable for preference-based returns, unless otherwise required by applicable law.
Damaged, Defective, Incorrect, or Fulfillment-Error Items
If the return or after-sales request is required because:
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You received the wrong item;
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The product arrived damaged;
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The product has a confirmed defect;
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Important components or accessories are missing;
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The item is materially different from the product description; or
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Another verified fulfillment error occurred,
YOOHYFEE will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Depending on the circumstances, we may provide a prepaid return method, reimburse reasonable return shipping costs, provide a replacement, issue an eligible refund, or determine that a physical return is not required.
Please contact us before arranging return shipping for an item that is damaged, defective, incorrect, incomplete, or affected by a fulfillment error.
6. Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible at:
Please include:
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Your order number;
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A clear description of the issue;
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Photos of the product;
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Photos of the packaging, where relevant; and
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Video evidence where it helps demonstrate the problem.
For transit-related damage, we recommend contacting us within 7 days of delivery whenever reasonably possible so that we can investigate the issue promptly.
This recommended reporting period does not replace or shorten any applicable rights or eligibility provided under this policy or applicable consumer law.
After reviewing the circumstances, we will provide an appropriate solution, which may include a replacement, refund, or another suitable after-sales solution at no additional cost to the customer where the issue resulted from damage, defect, an incorrect item, or our fulfillment error.
7. Exchanges
Eligible products may be exchanged depending on product availability and the circumstances of the request.
If you would like an exchange, please contact our customer service team before returning the original item.
If the requested replacement is unavailable, we may offer an appropriate alternative or refund where applicable.
For exchanges requested solely because of customer preference, the customer may be responsible for applicable return and reshipping costs.
If an exchange is required because the product arrived damaged, defective, incorrect, incomplete, or because of another verified fulfillment error, we will provide an appropriate solution at no additional cost to the customer.
8. Refund Processing
Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing by YOOHYFEE generally takes approximately 3–5 business days after the returned item has been received, inspected, and approved.
After we issue the refund, additional processing time may be required by your:
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Bank;
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Credit card issuer;
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Payment provider; or
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Financial institution.
The exact time required for the funds to appear in your account depends on the applicable financial institution or payment provider.
9. Partial Refunds
In certain circumstances, a partial refund may be appropriate where the returned product has materially decreased in condition or value due to customer handling that goes beyond reasonable inspection.
Examples may include products that:
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Show significant signs of use beyond reasonable inspection;
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Have been damaged by the customer after delivery;
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Are missing original packaging, accessories, components, manuals, or other included items in a way that materially affects the product's condition or value;
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Have been altered, washed, modified, or improperly handled; or
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Are returned in a condition materially different from the condition in which they were delivered.
Any refund adjustment will be based on the actual condition of the returned product and will not be applied where prohibited by applicable consumer protection law.
No partial refund deduction will be applied merely because a customer exercised a valid return right in accordance with this policy.
10. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, legal, or product-specific reasons.
Examples may include, where applicable:
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Personalized or customized products;
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Certain hygiene-sensitive products after opening or use;
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Products clearly identified as final sale before purchase;
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Gift cards;
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Perishable products;
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Products that cannot legally or safely be returned; and
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Items materially damaged through customer misuse.
Where a product-specific return restriction applies, we aim to disclose the restriction on the relevant product page or before purchase where reasonably applicable.
Nothing in this section is intended to limit mandatory consumer rights available under applicable law.
11. Late or Missing Refunds
If you have received confirmation that a refund has been issued but have not yet received the funds, we recommend:
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Checking your original payment account again;
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Contacting your bank or credit card provider;
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Contacting the applicable payment service provider; and
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Allowing the applicable payment processing period to complete.
If the refund still cannot be located after completing these steps, please contact:
Please include your order number and any relevant refund information so that our customer service team can assist you.
12. Returns Sent Without Authorization
Our return address is publicly available in this policy. However, customers should contact our customer service team before sending a return so that we can confirm eligibility and provide the applicable return instructions.
Returns sent without prior authorization, without sufficient order information, or without following the applicable return requirements may experience processing delays.
Approved returns should be sent to:
Return Address:
Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
Please do not use an address shown only on the original shipping parcel unless it matches the official return address published in this policy or our customer service team specifically instructs you otherwise.
Always include sufficient order information and follow the return instructions provided by YOOHYFEE customer service.
13. Consumer Rights
This Cancellation, Return & Refund Policy explains YOOHYFEE's standard procedures for cancellations, returns, exchanges, and refunds.
Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be waived under applicable laws in the customer's country or region.
Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.
Official Contact Information
For questions regarding cancellations, returns, exchanges, refunds, damaged or defective products, incorrect orders, or other after-sales matters, please contact us through the official information below.
YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town, Dongguan City, Guangdong Province
9:00 AM – 6:00 PM (Hong Kong Time)
When contacting customer service regarding an existing order, please include your order number whenever possible so that our team can assist you more efficiently.
Return Address:
Dongguan Chunyue Technology Co., Ltd.
Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town,
Dongguan City, Guangdong Province
Please contact service@yoohyfee.com before sending a return to obtain return authorization and applicable return instructions.
Thank you for choosing YOOHYFEE.