Shipping Policy

Thank you for shopping with YOOHYFEE.

YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd. We are committed to providing customers with clear, reliable, and transparent shipping information.

This Shipping Policy explains our order processing times, fulfillment procedures, shipping methods, estimated delivery times, shipping fees, tracking procedures, international customs requirements, and how we handle delayed, lost, damaged, or otherwise problematic shipments.

Please review the information below before placing your order.

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1. Order Processing Time

After your payment has been successfully confirmed, orders are generally processed within 1–3 business days.

During this period, our fulfillment process may include:

• Order verification;

• Product inspection where applicable;

• Picking and packing;

• Shipping label preparation; and

• Handover to the designated shipping carrier.

Business days generally exclude weekends and public holidays.

During peak shopping periods, promotional campaigns, public holidays, or periods of unusually high order volume, processing may occasionally take longer than usual.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.

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2. Shipping Methods & Estimated Delivery Times

Available shipping methods may vary depending on your delivery address, product type, fulfillment location, and carrier availability.

Estimated delivery times begin after your order has been dispatched and do not include the 1–3 business day order processing period.

Standard Shipping

Estimated delivery time: approximately 7–15 business days after dispatch.

Standard Shipping is available for many eligible destinations and is intended to provide a balance between delivery speed and shipping cost.

Expedited Shipping

Where available, expedited shipping may provide a faster delivery service.

The estimated delivery time and applicable additional shipping cost will be displayed during checkout when expedited shipping is available for your order and destination.

International Shipping

For certain international destinations, delivery may take approximately 7–21 business days after dispatch or longer, depending on the destination and logistics conditions.

International delivery times may be affected by:

• Destination country or region;

• Local carrier performance;

• Customs clearance;

• Transportation capacity;

• Seasonal demand;

• Weather conditions;

• Public holidays; and

• Other circumstances outside our reasonable control.

All delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated during checkout.

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3. Fulfillment Locations

Orders may be fulfilled from different fulfillment facilities depending on product availability, inventory location, product type, and the delivery destination.

The fulfillment or dispatch location may therefore vary between orders.

In some cases, products within the same order may also be fulfilled from different locations and shipped separately.

The fulfillment location does not change the shipping and after-sales protections described in our applicable policies.

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4. Shipping Fees

Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on factors including:

• Delivery destination;

• Product quantity;

• Package size and weight;

• Available shipping routes; and

• Selected shipping method.

You will be able to review the applicable shipping charge before completing your purchase.

From time to time, YOOHYFEE may offer free shipping, discounted shipping, promotional shipping rates, or other shipping incentives.

Where such a promotion applies, any applicable conditions, order-value requirements, eligible destinations, or promotional periods will be displayed on the website or during checkout.

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5. Order Tracking

Most YOOHYFEE orders include shipment tracking.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information, which may include:

• Your tracking number;

• Shipping carrier information; and

• A link or instructions for checking delivery progress.

Please allow some time after receiving your tracking number for the carrier's system to update.

Tracking information may occasionally remain unchanged for several days while a package is moving between logistics facilities, undergoing customs processing, or waiting for the next carrier scan.

If your tracking information has not been updated for an extended period, please contact our customer support team with your order number and tracking information.

service@yoohyfee.com

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6. Incorrect or Incomplete Shipping Address

Customers should provide a complete and accurate shipping address when placing an order.

Please carefully verify:

• Recipient name;

• Street address;

• Apartment or unit number, where applicable;

• City;

• State or province;

• Postal or ZIP code;

• Country; and

• Contact information.

If you notice an error in your shipping address, please contact us as soon as possible at:

service@yoohyfee.com

We will make reasonable efforts to correct the address if your order has not yet entered fulfillment or shipping.

Once an order has been processed, packed, or dispatched, we may no longer be able to modify the delivery address.

Delivery problems caused solely by incorrect, incomplete, or outdated shipping information provided at checkout may require additional investigation and may not always be correctable after dispatch.

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7. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions because of:

• Carrier limitations;

• Product size or weight;

• Destination-country import regulations;

• Restricted transportation routes;

• Local delivery service availability;

• Customs requirements; or

• Other legal or operational limitations.

If we determine that an order cannot be shipped to the address provided, we will contact you where reasonably possible to discuss the available options.

Depending on the circumstances, available options may include:

• Providing an alternative eligible shipping address;

• Selecting an alternative product where appropriate;

• Adjusting the affected order; or

• Cancelling the affected item or order and issuing the applicable refund to the original payment method.

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8. Customs Duties, Import Taxes & Fees

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, such charges are generally not included in the product price or shipping fee charged by YOOHYFEE.

Where applicable, customers may be responsible for customs duties, taxes, or other import-related charges required by their local authorities.

Customs rules and import requirements vary between countries and regions.

We recommend reviewing applicable import requirements in your destination before placing an international order.

Customs clearance may result in additional delivery time outside the estimated shipping period.

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9. Delayed Deliveries

Shipping delays may occasionally occur because of circumstances including:

• Carrier delays;

• Customs processing;

• Severe weather;

• Transportation disruptions;

• High seasonal parcel volumes;

• Public holidays;

• Local delivery restrictions;

• Incorrect or incomplete shipping information; or

• Other circumstances outside our reasonable control.

If your package has not arrived within the expected delivery period, please first check the available tracking information.

Please also confirm that the shipping address and contact details provided with your order are correct.

If your shipment remains delayed or the tracking information has not updated for an extended period, please contact:

service@yoohyfee.com

Please include your order number and tracking information so that our team can review the shipment and assist with the next steps.

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10. Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at:

service@yoohyfee.com

Please provide:

• Your order number;

• Recipient name;

• Shipping address; and

• Tracking number, if available.

Our customer support team will review the available tracking information and, where appropriate, contact the shipping carrier or logistics provider to investigate the shipment.

If the shipment is confirmed as lost and the loss was not caused by incorrect delivery information or another customer-controlled circumstance, we will provide an appropriate replacement or refund solution at no additional cost to the customer.

The exact solution may depend on product availability, shipment status, and the circumstances of the loss.

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11. Damaged Packages or Products

If your package arrives visibly damaged or the product has been damaged during transportation, please contact our customer service team as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number;

• A description of the problem;

• Clear photos of the outer packaging where relevant;

• Clear photos or videos of the damaged product; and

• Any other relevant information that helps demonstrate the issue.

For transit-related damage, we recommend contacting us within 7 days of delivery whenever reasonably possible so that we can investigate the issue promptly.

This recommended reporting period does not replace or shorten any applicable rights or eligibility under our Cancellation, Return & Refund Policy or applicable consumer law.

If the product is confirmed to have been damaged during shipment, we will provide an appropriate replacement, refund, or other after-sales solution at no additional cost to the customer.

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12. Packages Marked as Delivered

In some cases, a carrier may mark a package as Delivered shortly before the customer physically receives it.

If your tracking status shows Delivered but you cannot locate your package, we recommend:

1. Checking around your property, mailbox, reception area, parcel locker, or other safe delivery locations;

2. Asking household members, neighbors, building management, or reception staff;

3. Confirming that the shipping address on your order is correct;

4. Allowing a short reasonable period for the carrier's delivery status to fully update; and

5. Contacting the shipping carrier where appropriate.

If the package still cannot be located, please contact our customer service team with your order number and tracking information.

A tracking status marked "Delivered" does not automatically prevent us from reviewing a reasonable delivery-related claim.

We will review the available information and assist with appropriate next steps based on the circumstances.

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13. Multiple Packages

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.

If this occurs, you may receive:

• More than one package;

• Multiple tracking numbers; or

• Packages arriving on different dates.

You will not normally be charged additional shipping fees solely because YOOHYFEE chooses to fulfill your order in multiple packages.

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14. Order Changes & Cancellations

If you need to modify or cancel a paid order, please contact us as soon as possible after placing the order.

Cancellation requests should generally be submitted within 48 hours of placing the order.

We will make reasonable efforts to accommodate your request if the order has not already entered fulfillment, packing, or shipping.

Because orders may move into fulfillment quickly, submitting a cancellation request within 48 hours does not guarantee that cancellation or modification will still be possible if the order has already been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

After delivery, eligible products may be returned in accordance with our Cancellation, Return & Refund Policy.

For modification or cancellation requests, please contact:

service@yoohyfee.com

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15. Delivery Responsibility & Customer Support

Orders may be transported and delivered by independent shipping and logistics providers.

Certain carrier delays, routing changes, customs procedures, weather conditions, and transportation disruptions may be outside YOOHYFEE's direct operational control.

However, transferring a package to a shipping carrier does not mean that YOOHYFEE will automatically refuse assistance with a legitimate shipping issue.

If your package is significantly delayed, appears to be lost, arrives damaged, or cannot be located despite being marked as delivered, please contact our customer support team.

We will review the available information and provide appropriate assistance in accordance with this Shipping Policy, our Cancellation, Return & Refund Policy, and applicable consumer protection requirements.

Nothing in this Shipping Policy is intended to exclude or limit consumer rights that cannot legally be waived under applicable law.

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Official Contact Information

If you have questions regarding your order, shipping status, delivery time, tracking information, customs, delayed shipments, lost packages, damaged packages, or other shipping-related matters, please contact us using the official information below.

YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd.

When contacting customer service regarding an existing order, please include your order number and tracking information whenever available so that our support team can assist you more efficiently.

Legal Company Name: Dongguan Chunyue Technology Co., Ltd.
Business Address: Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town, Dongguan City, Guangdong Province
Customer Support Email: service@yoohyfee.com

Thank you for choosing YOOHYFEE.