Privacy Policy

At YOOHYFEE, we respect your privacy and are committed to protecting your personal information.

YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd. Dongguan Chunyue Technology Co., Ltd. is responsible for the operation of this website and the handling of personal information as described in this Privacy Policy.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account where available, place an order, communicate with customer service, or otherwise use our products and services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

If you have any questions regarding your privacy or personal information, you may contact us using the official information below:

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1. Information We Collect

We may collect personal information that you provide directly to us as well as certain information generated automatically when you interact with our website.

Information You Provide

You may provide personal information when you:

• Place an order;

• Create or manage a customer account where available;

• Contact our customer service team;

• Request a return, refund, exchange, or cancellation;

• Subscribe to promotional or marketing communications;

• Participate in promotions, surveys, or other website activities; or

• Otherwise communicate with YOOHYFEE.

Depending on the interaction, this information may include:

• Full name;

• Email address;

• Telephone number;

• Shipping address;

• Billing address;

• Order information;

• Product selections;

• Payment-related information;

• Customer service communications; and

• Other information you voluntarily provide.

Payment information may be processed directly by authorized third-party payment providers. We may not directly store complete payment card details where payment processing is handled by such providers.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Approximate geographic location derived from technical information;

• Website pages viewed;

• Date and time of visits;

• Referral sources;

• Interaction and browsing activity;

• Cookie identifiers; and

• Other technical information regarding your use of our website.

This information helps us understand website performance, improve customer experience, maintain security, and optimize our services.

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2. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• Process and fulfill orders;

• Verify transactions and payments;

• Arrange shipment and delivery;

• Provide order confirmations and shipping updates;

• Process cancellations, returns, exchanges, and refunds;

• Respond to customer service requests;

• Maintain and manage customer accounts where applicable;

• Improve our website, products, and services;

• Analyze website traffic and customer interactions;

• Prevent fraud, unauthorized transactions, and security threats;

• Maintain website and transaction security;

• Send marketing or promotional communications where permitted;

• Comply with applicable legal, regulatory, accounting, and reporting obligations; and

• Protect the rights, safety, and legitimate interests of YOOHYFEE, our customers, and others.

We seek to use personal information only for appropriate and lawful business, operational, security, and legal purposes.

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3. Cookies & Tracking Technologies

YOOHYFEE may use cookies and similar technologies to support website functionality and improve the customer experience.

These technologies may help us:

• Remember customer preferences;

• Maintain shopping cart information;

• Keep customers signed in where applicable;

• Understand website traffic;

• Analyze product and page performance;

• Detect security risks;

• Measure marketing effectiveness; and

• Improve website functionality.

Depending on your location and applicable law, you may be provided with options to manage certain cookie preferences.

You may also control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

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4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

Service Providers

Personal information may be shared with service providers that assist us with functions such as:

• Payment processing;

• Order fulfillment;

• Shipping and logistics;

• Website hosting;

• Website analytics;

• Email communications;

• Customer support;

• Fraud prevention;

• Information technology services; and

• Other operational services.

These providers generally receive information reasonably necessary to perform the services they provide to us.

Business and Legal Requirements

We may also disclose information where reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to lawful requests from authorities;

• Enforce our Terms of Service;

• Investigate fraud or security concerns;

• Protect our legal rights;

• Protect the safety of customers or others; or

• Address legal claims or proceedings.

We do not sell customers' personal information for monetary consideration.

Certain data-sharing practices involving cookies, analytics, advertising, or similar technologies may be treated differently under privacy laws in some jurisdictions. Where required by applicable law, customers may be provided with additional rights or controls regarding such activities.

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5. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may send promotional communications regarding:

• New products;

• Special offers;

• Discounts;

• Promotions;

• Product recommendations; and

• Other YOOHYFEE updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at:

service@yoohyfee.com

Unsubscribing from promotional messages does not prevent us from sending necessary transactional communications relating to your orders, payments, shipping, returns, refunds, or customer service requests.

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6. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate or incomplete personal information;

• Request deletion of eligible personal information;

• Request information regarding how your personal information is used;

• Withdraw certain consent where applicable;

• Object to or restrict certain processing activities where applicable;

• Opt out of certain marketing communications;

• Exercise applicable choices regarding certain data-sharing activities; and

• Exercise other rights provided under applicable privacy laws.

Some requests may be subject to legal limitations, identity verification, fraud-prevention requirements, or mandatory record-retention obligations.

To submit a privacy request, please contact:

Email: service@yoohyfee.com

Please provide sufficient information for us to identify your request and, where necessary, verify your identity.

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7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing customer orders;

• Providing customer service;

• Maintaining transaction records;

• Resolving disputes;

• Preventing fraud;

• Meeting accounting and tax requirements; and

• Complying with legal obligations.

Different categories of personal information may be retained for different periods depending on our operational and legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

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8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Unauthorized disclosure; and

• Destruction.

Security measures may include access controls, security monitoring, encrypted transmission where appropriate, and internal data-handling procedures.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

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9. International Data Transfers

YOOHYFEE serves customers in multiple countries and regions.

As a result, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence.

This may occur when information is processed by:

• YOOHYFEE;

• Dongguan Chunyue Technology Co., Ltd.;

• Payment providers;

• Shipping and fulfillment providers;

• Technology service providers; or

• Other service partners.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards apply to international transfers of personal information.

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10. Children's Privacy

Our website and services are not specifically directed toward children under the age of 13 or any higher minimum age required by applicable local law.

We do not knowingly seek to collect personal information directly from children where parental or guardian authorization is legally required.

If you believe that a child has provided personal information to us improperly, please contact:

service@yoohyfee.com

We will review the request and take appropriate action in accordance with applicable law.

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11. Third-Party Websites & Services

Our website may contain links to third-party websites, services, payment platforms, logistics providers, social media services, or other external platforms.

These third parties operate independently and may maintain their own privacy policies and data practices.

YOOHYFEE is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business operations;

• New website functionality;

• Changes to our products or services;

• Changes to data-processing practices; or

• Legal and regulatory requirements.

When appropriate, the revised version will be posted on this page and the Last Updated date will be adjusted.

We encourage customers to review this Privacy Policy periodically.

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Official Contact Information

If you have questions about this Privacy Policy, your personal information, privacy rights, data requests, or any other privacy-related matter, please contact us through the official information below.

For privacy-related requests, please contact service@yoohyfee.com and provide sufficient information for our team to identify and process your request.

YOOHYFEE is operated by Dongguan Chunyue Technology Co., Ltd.

Legal Company Name: Dongguan Chunyue Technology Co., Ltd.
Business Address: Room 403, No. 15 Yumin 4th Street, Xiangwei, Dalang Town, Dongguan City, Guangdong Province
Customer Support Email: service@yoohyfee.com

Thank you for choosing YOOHYFEE.